Fees and Payments

To see more about our team, please see our Our Team page.

Please note that our full fee will apply to any client who is funded by an organisation including NDIS, however we are very willing to offer our concession rate to those who are paying for sessions privately.

Cancellation Policy

Full fee is due if appointment is cancelled within 48 hours or client does not show up to appointment. An email reminder is sent 5 days before the appointment and a text message 48 hours prior. Illness will be given consideration at the discretion of the therapist.

Medicare

Please note - Melanie is an Accredited Mental Health Social Worker. Where a referral letter and Mental Health Treatment Plan have been completed by your GP and provided by email to admin@phoenixwingswellness.com.au, sessions with Melanie will be eligible for a rebate from Medicare. After 6 sessions, you will need to return to your GP for a review of your Mental Health Treatment Plan, and a new referral letter if you wish to continue with sessions. This will entitle you to a further 4 sessions. With a further review and new referral, you will be entitled to an additional 6 rebated sessions from Medicare, however there are only 10 rebatable sessions per calendar year. Medicare rebate is currently $85.20. ** Medicare rebate amount as at 1st July, 2024, please be aware that the rebate amount may change.

Payment

Payments must be made on the day by bank transfer or card payment, and rebates (if available) will be processed within 24 hours via our case management system once your payment has been received, therefore you should receive the rebate within 48 hours if you have your bank account registered with Medicare. Invoices are able to be provided for NDIS services to the appropriate plan manager or client. Invoices for pay by organisations are subject to GST, and if utilising a Mental Health Care Plan, is subject to our Third-party Payment Policy.

If you have private health insurance, discuss with your insurer to determine if you are covered for psychological services with an Accredited Mental Health Social Worker or counsellor.

If you have difficulty covering these fees please phone to discuss payment options.

To complete an intake, please contact us on (02) 6013 9757.