Why we as Allied Health providers charge the fees we do

If you’ve ever wondered why the fees for allied health services are structured the way they are, you’re not alone. Many clients are unaware of the behind-the-scenes costs involved in running an allied health practice. As allied health providers, we are committed to delivering high-quality care, but doing so requires significant investment in people, facilities, and technology. Below is an outline of the key factors contributing to our fee structure.

1. Operational Costs

Running a practice involves numerous ongoing expenses, including:

  • Rent: Leasing a suitable location is a major expense, especially in accessible, high-quality facilities, this includes extra outgoings such as lift maintenance, security, and cleaning fees

  • Electricity: Powering everything from lighting to essential equipment.

  • Internet & Phones: Ensuring seamless communication with clients and between team members.

2. Administrative & Regulatory Costs

  • Accounting Fees & Subscriptions: These cover bookkeeping (BAS!), payroll, and end-of-year financial reports.

  • ASIC Fees: Required for maintaining our business registration.

  • Legal Fees: Ensuring we comply with industry regulations and protect both the business and our clients.

  • Work Cover: Providing insurance for staff in case of work-related injuries.

  • Tax: Like any business, we are responsible for paying taxes.

3. Staff/Contractors-Related Expenses

  • Wages/Fees for service: Our dedicated staff and contractors are at the heart of what we do, from health professionals to administrative support.

  • Superannuation: Ensuring staff receive their entitlements for retirement.

  • Leave & Leave Loading: Covering paid leave for staff, including holiday loading.

  • Recruitment Costs: Finding the right professionals to join our team is critical and can be costly.

  • Training (Professional & Staff): Continuous professional development is essential to maintain and improve the quality of care we provide.

  • Registration and police checks: Keeping us and our clients safe, these help support our work by ensuring we keep to our peak body’s standards.

  • Staff Amenities: Providing tea, coffee, milk, and other basic amenities for staff comfort.

4. Equipment & Technology

  • Office Equipment: Printers, phones, and computers are essential for daily operations.

  • Computer & Equipment Servicing: Regular maintenance ensures everything runs smoothly.

  • Accounting Subscriptions: Software such as Xero or MYOB helps us manage our finances efficiently.

  • EFTPOS Fees: These services make it easier for clients to pay and claim rebates on the spot, but they come with transaction fees.

  • Subscriptions (Software): We rely on various software tools to manage records, appointments, and communications.

5. Marketing & Networking

  • Website Hosting, Updates & Maintenance: A well-maintained website is essential for providing up-to-date information to clients.

  • Social Media Advertising: Platforms like Facebook and Instagram help us reach new clients.

  • Brochures/Business Cards/Flyers: These materials help us promote our services in the community, and great design software costs money too.

  • Networking: Attending industry events and joining professional associations helps us stay connected and informed.

6. Resources & Supplies

  • Cleaning Expenses: Maintaining a clean, hygienic environment is crucial for client safety.

  • Business and Contents Insurance: Protecting our premises and equipment.

  • Publications & Resources: Keeping up with the latest research and guidelines.

  • Printing & Stationery: Essential for day-to-day operations, from client forms to administrative tasks.

7. Repairs & Maintenance

  • Repairs & Maintenance: Ensuring the premises and equipment are in top condition.

The Bigger Picture

Our fees are designed not just to cover costs but to ensure we can continue providing the best possible care to our clients. Beyond the direct costs listed above, we invest in creating a welcoming environment, staying at the forefront of clinical advancements, and offering flexible, client-centered services.

We understand that healthcare can be a significant expense, and we strive to keep our fees as reasonable as possible while maintaining the high standards you expect. By supporting our practice, you enable us to:

  • Provide ongoing professional development for staff.

  • Invest in modern equipment and technology.

  • Maintain a clean, safe, and welcoming environment.

  • Offer a stable and supportive workplace for our team.

Thank you for trusting us with your care. We are dedicated to continuing to serve you with professionalism, compassion, and excellence.

If you have any questions about our fees or services, feel free to reach out. We’re always happy to help!

Mel Kilo